Shipping and Delivery

International Shipping: Neon Creations ships globally. We offer competitive shipping rates to various regions. Standard shipping rates apply. Express shipping options are available for an additional fee.

Delivery Timeframes:

Standard orders are typically delivered within 2 weeks.
Rush orders are expedited and generally delivered within 10 days.
Note: External factors beyond our control may cause occasional delays.

Order Tracking: Upon dispatch, customers will receive a tracking number via email. This number links to the courier's website for real-time updates. Check spam or promotions folders for email notifications.

Responsibility for Shipping Errors: Neon Creations is responsible for delivering items as per the purchase order. However, charges due to customer errors (incorrect address, undeliverable orders) are the customer's responsibility.

Customs and Duties: No duties or taxes are required in Australia. In other locations, customers are responsible for any customs duties, foreign taxes, or fees imposed. Non-payment may result in the return of the order to our factory, with re-sending at the customer's expense.

Partial Deliveries: Orders with multiple items may be delivered in separate shipments. Contact us if part of your order is missing.

Damage or Loss: In the unlikely event of damage or loss during transit, contact us immediately. We offer support in case of lost or stolen items, following specific warranty protocols.